Refund policy

30-Day Return Policy
We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
To start a return, contact us at info@velourajewelry.com. Please note that returns will need to be sent to the following address:

Veloura Jewelry
84B Tisdale Avenue
North York, ON M4A 0A9
Canada

Items sent back to us without first requesting a return will not be accepted. If you have any questions, feel free to reach out to us at info@velourajewelry.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue.