Terms of service
These Terms and Conditions ("Terms") govern your use of the Veloura Jewelry website (the "Site") and the purchase of products from Veloura Jewelry. By accessing or using the Site, you agree to comply with and be bound by these Terms.
1. General Terms
By using this Site, you confirm that you are at least 18 years old and capable of entering into a legally binding contract. If you are under 18, you may only use this Site with the involvement of a parent or legal guardian.
2. Product Information
At Veloura Jewelry, we are committed to providing detailed and accurate product descriptions, as well as high-quality images that closely reflect the true appearance of our jewelry. While we make every effort to ensure the product you receive matches what is shown on the Site, please note that slight variations in color, texture, or appearance may occur due to differences in screen settings or the natural variations in our pieces.
We want you to feel confident and satisfied with your purchase, so if you have any questions or concerns about a product, don’t hesitate to reach out to us before placing your order.
3. Orders and Payments
When you place an order on our Site, you are making an offer to purchase the selected product(s). We reserve the right to accept or reject any order at our discretion.
Payment must be made in full at the time of purchase.
We accept major credit cards and other secure payment methods as displayed at checkout.
If your payment is declined or flagged for fraud, we may cancel your order.
4. Shipping and Delivery
We strive to process and ship orders as quickly as possible. Estimated delivery times are provided at checkout but are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Shipping fees will be clearly outlined before checkout.
Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed packages due to incorrect addresses.
5. Returns and Exchanges
Your satisfaction is important to us. If you are not satisfied with your order, you may return or exchange it within 30 days of receiving your items, provided that:
The items are unused, unworn, and in their original packaging.
Proof of purchase is provided.
For hygienic reasons, earrings are final sale and cannot be returned or exchanged.
Personalized or final sale items are not eligible for returns.
For full details, please refer to our Return & Exchange Policy on our website.
6. Intellectual Property
All content on the Site, including logos, images, text, and product descriptions, is the property of Veloura Jewelry and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Veloura Jewelry is not liable for any direct, indirect, incidental, or consequential damages resulting from:
Your use of the Site
Any errors or omissions on the Site
Issues related to third-party services (e.g., payment processors, shipping carriers)
8. Governing Law
These Terms are governed by the laws of Ontario, Canada. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Ontario.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the revised Terms will take effect immediately upon posting.
10. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Veloura Jewelry
Email: info@velourajewelry.com