Shipping policy

At Veloura Jewelry, we are committed to delivering your beautiful pieces with care and in a timely manner. Below are the details of our shipping policies:

Shipping Locations
We offer shipping within Canada, the United States, and internationally. For more information regarding international shipping, please reach out to us directly.

Processing and Dispatch
All jewelry orders will be dispatched within 1 business day of order receipt. Once your order has been shipped, you will receive an email with tracking information to monitor its progress.

Shipping Rates
Shipping costs are calculated at checkout based on your location and the weight of the items in your order. Our available shipping options include:

Standard Shipping (Canada): 3-7 business days
Expedited Shipping (Canada): 1-3 business days
Standard Shipping (U.S.): 7-14 business days
Expedited Shipping (U.S.): 3-7 business days
International Shipping: 10-20 business days (may vary by country)

Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order directly through the carrier's website.

Customs & Duties (International Orders)
For international orders, please be aware that customs duties, taxes, and fees may apply based on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more details on potential fees.

Contact Us
If you have any questions regarding your order or shipping details, don’t hesitate to contact us at info@velourajewelry.com. Our team is happy to assist you.

Thank you for choosing Veloura Jewelry. We look forward to delivering your order and providing you with exceptional service!