Frequently Asked Questions
Orders, Shipping & Tracking
At Veloura Jewelry, we are committed to delivering your beautiful pieces with care and in a timely manner. Below are the details of our shipping policies.
Where do you ship?
We currently ship within Canada, the United States, and internationally. For more information regarding international shipping, please reach out to us at info@velourajewelry.com.
Processing & Dispatch
All jewelry orders will be dispatched within 1 business day of order receipt.
Once your order has been shipped, you will receive an email with tracking information to monitor its progress.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and the weight of your order. Our available shipping options include:
Shipping Method
Standard Shipping:
Canada 3-7 business days
United States 7-14 business days
International 10-20 business days (varies by country)
Expedited Shipping:
Canada 1-3 business days
United States 3-7 business days
International Not available
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email, which you can use to track your package on the carrier’s website.
Customs & Duties (International Orders)
For international orders, customs duties, taxes, and fees may apply based on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more details.
What do I do if I think my order is lost?
Email us at info@velourajewelry.com, and we’ll investigate your order’s status and provide an update.
What if I need to cancel or change my order?
We process orders quickly! If you need to cancel or make changes, please email us at info@velourajewelry.com as soon as possible, and we’ll do our best to accommodate.
If you're unsure about your purchase, you can always return it within 14 days of delivery for a full refund.
Returns & Exchanges
What is your return policy?
We accept returns on all unworn items within 14 days of delivery. Earrings are final sale due to hygiene reasons.
How do I start a return?
To start a return, email us at info@velourajewelry.com with your order number. We’ll provide you with a prepaid return shipping label and further instructions.
To avoid processing delays, please use the correct return label associated with your order.
Jewelry Care
How do I care for my jewelry?
To keep your Veloura Jewelry in its best condition:
✅ Avoid harsh chemicals (cleaning products, perfumes, saltwater, etc.).
✅ Put jewelry on after applying lotions and perfumes.
✅ Store jewelry in a dry, cool place when not in use.
✅ Clean gently with a soft cloth to remove buildup.
For a deeper clean, use mild soap and warm water, or a professional gold/silver jewelry cleaner. Always dry your jewelry completely.
Products & Materials
What materials do you use?
We use 18K gold-filled and rhodium-plated materials, ensuring a high-quality, tarnish-resistant finish.
Is your jewelry waterproof?
Our pieces are water-resistant, but we recommend avoiding prolonged exposure to water, sweat, and harsh chemicals to maintain their shine.
Will my jewelry tarnish?
Our gold-filled and rhodium jewelry is designed to resist tarnishing. However, proper care—such as storing jewelry in a dry place—helps maintain its shine over time.
Promotions & Discounts
Do you offer any discounts?
The best way to stay updated on exclusive discounts and promotions is to sign up for our email list and follow us on Instagram & TikTok.
Can I use multiple promo codes on one order?
Only one promo code can be used per transaction unless otherwise stated.
Product Availability
A style I want is sold out. When will it be restocked?
Sign up for our "Back in Stock" notifications on the product page to be the first to know when an item is restocked.
Contact Us
Still have questions? We’re happy to help! Reach out to us at info@velourajewelry.com.